Martin Egerth

Senior Product Manager Human Factors Training – Lufthansa Aviation Training GmbH

Martin Egerth is a Senior Product Manager Human Factors Training at Lufthansa Aviation Training. As a psychologist and senior human factors expert, he manages Lufthansa’s entire portfolio of human factors, leadership and security training for both the aviation industry and external industries. 

During his fourteen years at Lufthansa, Martin has developed, overseen and conducted training that has developed the skill sets of pilots, flight attendants and non-flying staff. From basic and recurrent training to management and leadership training for the entire Lufthansa Group and external airlines, Martin has trained over 8,000 flying staff.

Martin also founded a human factors working group comprised of 34 European and international airlines that meets annually to exchange CRM best practices, discuss how to avoid incidents and accidents, identify the influence that culture and safety culture has on CRM and developing CRM for the future.

Over the past three years, he has worked on a project to improve and develop the interpersonal and leadership skills in the medical sector. Together with the German Society of Orthopedic and Trauma Surgery, he has developed a training programme that not only improves the personal skills of each doctor/nurse, but more importantly overall patient safety. To date over 1,000 doctors and nurses have been trained with this new training.

Martin is a member of the ICAO Cabin Safety Working Group and the EASA HF Regulatory Advisory Group.


ABSTRACT
What Makes a Good Leader – The Role of Empathy and Inspiration

What makes a good leader? A good pilot? How can I develop my personal leadership skills? In the past people learned from their managers. They replicated what they deemed as good behavior and avoided the behaviors that were considered bad. No real training existed dedicated specifically to leadership skills and how to develop them. It is evident that over the past decade human factors and leadership skills have become essential to master our daily work, to solve problems, to inspire colleagues and companies, to form successful teams and to influence or solidify the company culture. We have the tools and the necessary skills, and yet sometimes we still fail. Currently in the aviation industry, but also in other fields, there is a lack of training specifically focusing on learning, improving or developing leadership skills.

The status quo has worked until now. But is it good enough for the future? The environment is changing rapidly across many industries. Therefore, leadership skills are even more essential to address and navigate these changes. A good leader knows what his or her team and colleagues need, a good leader can inspire a team and create team spirit, a good leader sees problems and finds solutions. All these aspects are needed to influence the overall team and, depending on the industry, safety.

This speech will also focus on inspiration and empathy – two skills that are important for good leaders. A study from Thrash and Elliot shows that inspired people are more open to new experiences, have a stronger drive to master their work, are less competitive, intrinsically motivated and so on and so on. These are all attributes that we desire and expect from our employees. Empathy is another key characteristic of a good leader. Are our leader empathetic? How can one be empathetic? What is the outcome when one is empathetic? Why is empathy important and what does it have to do with flight safety? all of these questions will be addressed in this presentation.