Søren Seindal Agner & Michael Truelsen

Søren Seindal Agner, Owner, Aeroteam & Michael R. Truelsen, Owner, The SA Group

Introducing Gamification into the Maintenance Environment

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Søren Seindal Agner, Owner, Aeroteam

Søren Seindal Agner began his career in aviation in 1987 as a tour-guide/cabin crew for a charter operator in Denmark. He worked as cabin crew and cabin chief for 10 years. During that time, he was also in charge of hiring cabin crew for the company.

In 1993 he obtained his Private Pilot Licence and flew small aircraft.

In 1995 he obtained his Commercial Pilot Licence. He started at Danish Air Transport on the Short Skyvan in 1997 flying cargo. In 1999 he went to Scandinavian Airlines and started flying the MD80.

He became a CRM instructor in 2004 and has also been an ATPL Ground instructor since 2005, teaching different subjects such as Performance, Flight Planning and General Navigation.

In 2010 he was approved Training Manager for a Part 147 organisation in Denmark. In 2011, he became a MCCI and could transfer the knowledge of CRM into the flight crew environment at a very early stage of the training for new pilots.

He started his own company, Aeroteam, in 2004 as an aviation consultant with a speciality in CRM and Human Factor Training. During this time his focus has always been on making training interesting and of high quality. 

He is the developer of the MAYDAY Human Factor Training Concept in cooperation with Scandinavian Avionics and has been introducing the concept into Human Factors Training in several maintenance organisations.

MAYDAY is a learning game which has the focus on enhancing the Non-Technical Skills of the personnel and at the same time being realistic and fun. 

With this concept, training and assessment of the Non-Technical Skills in the Classroom is possible and the learning effect is very high, due to the very active participation of the staff. 

Søren has been a member of the Danish Flight Safety Council since 2010, as a Human Factors specialist.


Michael R. Truelsen, Owner, The SA Group

Michael R. Truelsen is the second generation owner of The SA Group, which consists of a variety of companies providing turn-key avionics solutions for the civil and governmental aviation communities, for fixed wing, rotary wing and autonomous aircraft applications. In order to deliver turn-key solutions the capabilities within The SA Group includes MRO, engineering, certification, installation, product development, manufacturing and training. Within the training area we have a strong and close collaboration with Aeroteam, in order to cover education and learning methodologies within both the technical as well as the operational area of the aviation industry. Together we have developed the MAYDAY Human Factor Training Concept, as a complimentary learning tool to our excessive catalogue of training courses and educational tools, which we offer to a wide range of airlines and MRO organizations worldwide. 

Michael has been with the company for 18 years and has a wide background within all aspects of the avionics industry, and today he is a key driver for the activities within the group, as CEO of the Headquarters, based in Billund, Denmark.

Introducing Gaming into Maintenance HF

How do we improve the Human Factors training for maintenance?

We need to teach so we obtain the greatest learning effect of our training.

By introducing active learning in the classroom, we create a link between classroom theoretical training, the practical training and the actual work in the operational environment. Furthermore, we have the opportunity to evaluate and assess the Non-Technical Skills in the classroom and be able to give better feedback to the engineers. This knowledge can then be transferred to the real world and the operational environment in the workshops, hangar or aircraft.