Søren Seindal Agner has worked in the aviation industry for 30 years, starting in 1987 as a tour-guide/cabin crew for a charter operator in Denmark.
He worked as cabin crew and cabin chief for 10 years. During that period, he got his pilot license and for the next 10 years worked as a pilot at various airlines. Søren worked at Scandinavian Airlines flying the MD80.
In 2004 Søren started as a CRM instructor and has also been an ATPL ground instructor for 10 years.In 2010, he was approved Training Manager for a Part 147 organisation. In 2011, he became a MCCI and could transfer the knowledge of CRM into the Flight Crew environment at a very early stage for the new pilots.
Søren has been involved in training for close to 15 years and is always looking for new ways to enhance the learning experience.He has also been a member of the Danish Flight Safety Council for the last six years, dealing with human factors.
Learning Games for Training and Assessment of NOTECHS in the Classroom Environment
The focus on Training and Assessment of CRM and non-technical skills is growing in the aviation environment, and that is a challenge when teaching in a classroom. We will therefore need to move away from instruction towards facilitation when training competence or abilities. To be able to do that, we need to involve the crew and let them become an active part in the classroom training. Dynamic training sessions where active crew involvement play a vital role in the training is essential, if we want to assess Non-Technical Skills. We need to create a training environment, where assessment of behaviour is possible.
This must be done in a way, where the assessment will not limit the performance of the crew, and at the same time be transparent, so the crew is absolutely sure about what is being assessed.
It is also of utmost importance that the assessment itself is valid and that the instructors have the same perception of the assessment, so there is a general line in the assessment within the company. Pilots have been used to assessments for many years and that is not new to them, however, when it comes to assessment of Non-Technical Skills, there is still a challenge in evaluating the performance since we are looking at so many different parameters or behaviours.
Therefore, the assessment must focus on the behaviour and not the task and the training should contain an element of and a possibility to exercise self-assessment.Introduction of learning games into the classroom training environment will facilitate that and is one way of obtaining a high level of learning and at the same time being able to assess performance of the crew.