Mark Goossens

Managing Director, TFC Simulatoren und Technik GmbH

Mark Goossens has been in charge of TFC Simulatoren und Technik GmbH as Managing Director for four years now. 

The native Dutchman, born in 1958, has been working for the past 20 years as Managing Director for several companies. He holds a degree in Engineering and an MBA.

He lives with his family in the country. He is a CPL pilot and enjoys hang gliding and mountain biking as hobbies.

As a strong advocate of safety training in aviation, he believes in the combination of hands on training and virtual reality scenarios to move cabin safety training forward to the next level.


ABSTRACT
Upside and Downside of VR in Cabin Crew Training

The anticipated development is that sooner or later most international airlines will implement some kind of VR (Virtual Reality) training for their cabin crew. This not only saves cost (less travelling time, save hotel and equipment costs), but also increases mobility as VR training can either be done locally or even remotely around the globe. Experiences so far in the UK, Scandinavia and Germany have shown that the authorities are very open to VR training. The sense of reality is so close that in some cases VR training can replace recurrent training. At this moment, VR cannot fully replace door or CEET training, as the real feeling for the equipment and forces is missing, however, regulators are considering reducing recurrent training on the real simulators to once every three years as opposed to an annual event. VR training would the replace the annual recurrent training, with savings of around €1,000 per cabin attendant per year. Additionally, international studies have shown that VR training can reduce the number of mistakes made in real training environments by 50%. 

VR training also has some downsides. Training with hundreds of cabin crew from different international airlines have shown that the VR world is not perfect. The upside and downside of VR training is shown in videos under a realistic training environment.