Geoff Trappett OAM

Geoff Trappett OAM, Inclusion Moves

Training to Handle Disabled Passengers

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Geoff Trappett OAM is a former Paralympic Athlete. Competing in two world championships, Sydney 2000 and Athens 2004 Paralympics. Winning Gold in Sydney, being the first person to dip under the 14 second mark for the 100m wheelchair sprint, holding this world record through his retirement in 2005. Accolades include receiving an Order of Australia medal and named Queensland Paralympian of the Year during a 10 year professional athletics career.

Following on from sport Geoff has transitioned to working professionally in multiple senior executive roles within the disability sector spanning both human service providers and disabled person run advocacy organisations. After 10 years senior management experience in the human services environment and serving as a board member of Australian Federation of Disability Organisations and Physical Disability Australia he now devotes his passion and expertise to his social policy change venture Inclusion Moves, speaking out on human rights and disability inclusion related issues. 

Inclusion Moves is a social policy change agent that was started with the express purpose of assisting people with a disability in entering into the conversation on matters that affect them.

Nothing should happen about a person with a disability without a person with a disability being central to the conversation. Our purpose is to give people with a disability the skills to ensure they are able to enact their full citizenship rights like any other. Our vision is equal citizenship rights means accessing the Same jobs – Same venues – Same services – Same social opportunities.

Simple. Straightforward. Uncomplicated social inclusion means a healthy Australian society for all.

Training to Handle Disabled Passengers – Balancing Customer Service, Risk and a Human Rights Approach

The interplay between customer service, risk and human rights is never more evident than in the customer service provided to passengers with a disability. In this session we will explore these intersections, how organisational and societal culture plays its part and crucially how to ensure your business enables a human rights focus to shine through in your customer service delivery model.