Cabin Crew Training Conference 2019

Moderator: Trevor Jensen

Day 1 – Tuesday 3rd September 2019

0900-1000: Session 1 – Opening Remarks & Keynote Addresses (Pilot, Cabin Crew & Maintenance joint session)
1) Captain Chris Kempis, Director Flight Operations, Cathay Pacific
2) Patrick Curtin, General Manager, Campus Operations, Boeing

1000-1100: Coffee

1100-1230: Session 2 – New Directions in Training
1) AyeAye Naing, DKJennings
Training Culture or Learning Culture
2) Captain Mike Varney, President, EBT Foundation & Captain Simon Henderson, PhD, Director, EBT Solutions
Is Evidenced-Based Training for Cabin Crew Realistic?

1230-1400: Lunch

1400-1530: Session 3 – Roundtable Discussions: New Directions
Training or Learning Culture
Is There Need for Change?

1530-1615: Coffee

1615-1745: Session 4 – Training Developments
1) Robin Pijnaker, CEO, Flame Aviation
Next Generation Cabin Fire Training
2) Birdy Raghoonundun Gunputh, Product Manager Safety Training, Lufthansa Aviation Training GmbH
Applying Virtual Reality into Cabin Crew Safety Training
3) Dr. Doug Drury, Aviation Program Director, University of South Australia
“Air Rage” – A Systematic Review of Research on Disruptive Airline Passenger Behaviour

1745: Networking Reception

Day 2 – Wednesday 4th September

0900-1030: Session 5 – Contemporary Training Issues for Cabin Crew
1) Eilani Scriven, Cabin Services Manager, Nauru Airlines
Maximizing Training Value with Limited Resources
2) Richard Gomez, Vice President, Aviation Solutions Worldwide, MedAire
Mental Health First Aid for Crewmembers
3) Joey Anca, Human Risk Manager, Metro Trains Melbourne
Assertiveness in the Asian Culture

1030-1115: Coffee

1115-1245: Session 6 – Round Table Discussions
Handling Disabled Passengers
Cabin Crew Support Systems
Dealing with Difficult Cabin Situations – Is Current Training Adequate

1245-1400: Lunch

1400-1530: Session 7 – Broadening the Current Training Agenda
1) Sherry Saehlenou, Principal, Avion Training LLC
Responding to Human Trafficking: What Do I See? What Do I Do? What Do I Say?
2) Richard Muralee, CEO, GRIP Training & Workshops Sdn Bhd
Developing Leadership in Cabin Management
3) TBD
Training to Handle Disabled Passengers

1530-1615: Coffee

1615-1745: Session 8 – Human Factors (Pilot, Cabin Crew & Maintenance joint session)
1) Karen Moore, Managing Director, Symbiotics
Psychological Risk in Aviation – Selection, Training and On-the-Job Mental Health
2) Kwang Hoon Ko, CRM Facilitator, Flight Crew Training Team, Asiana Airlines
Integration of Diverse Workforce by Forming a Team Climate
3) Andy Shone, CEO, Southpac Aerospace
From Reacting to Learning: The Next Step in Organisational Effectiveness

1745: Closing Remarks