Geoff Trappett OAM is a former Paralympic Athlete. Competing in 2 world championships, Sydney 2000 and Athens 2004 Paralympics. Winning Gold in Sydney, being the first person to dip under the 14 second mark for the 100m wheelchair sprint, holding this world record through his retirement in 2005. Accolades include receiving an Order of Australia medal and named Queensland Paralympian of the Year during a 10 year professional athletics career.
Following on from sport Geoff has transitioned to working professionally in multiple senior executive roles within the disability sector spanning both human service providers and disabled person run advocacy organisations. After 10 years senior management experience in the human services environment and serving as a board member of Australian Federation of Disability Organisations and Physical Disability Australia he now devotes his passion and expertise to his social policy change venture Inclusion Moves, speaking out on human rights and disability inclusion related issues. Geoff is currently a member of the Federal government taskforce modernising the Disability Standards for Accessible Public Transport and is chair of the National Inclusive Transport Advocacy Network.
Inclusion Moves is a social policy change agent that was started with the express purpose of assisting people with a disability in entering into the conversation on matters that affect them.
Nothing should happen about a person with a disability without a person with a disability being central to the conversation. Our purpose is to give people with a disability the skills to ensure they are able to enact their full citizenship rights like any other. Our vision is equal citizenship rights means accessing the Same jobs – Same venues – Same services – Same social opportunities.
Simple. Straightforward. Uncomplicated social inclusion means a healthy Australian society for all.
Balancing Human Rights and Customer Service for Passengers with Disability in a Covid-19 Landscape
The interplay between customer service, risk and human rights in a COVID-19 landscape is a critical element of service delivery to passengers with a disability. In this session we will explore these intersections, how we can balance risk and rights as responsible corporate citizens and codesign safe and legislatively aligned processes with our customers ensuring your business enables a human rights focus to shine through in your customer service delivery model even during these challenging times.