Cabin Crew Conference Programme

Training Solutions for Aviation Training Professionals

APATS is entirely dedicated to airline simulation and training, allowing you to discover the latest innovative training solutions for pilots, cabin crew and maintenance technicians. Supported by the training industry and subject matter experts, the APATS 2023 conference will provide practical solutions for your day to day challenges and offer key insights into the future of the industry.

Presentations and moderated discussions led by industry and airline experts will allow the airline training community to share best practice, lessons learned and the challenges of recovery and return to growth.

Cabin Crew Conference Moderator: Trevor Jensen

To find out more about the APATS Cabin Crew Conference speakers, and what they will be talking about during their presentation, just click on their name.

Day 1 – Tuesday 29th August 2023

0915-1030: Session 1 – Opening Remarks (all streams)
1) Blair Cowles
, Asia-Pacific Regional Director, IATA
Industry Outlook
2) Subhas Menon, Director General, Association of Asia Pacific Airlines (AAPA)
Outlook for Asia Pacific
3) Captain Jean-Michel Bigarré, Founder & President, Aircraft Manufacturer Flight Training Association (AMFTA)
Update on the First Achievements

1030-1115: Coffee Break

1115-1245  Session 2 – Engaging the Emerging Generations of Cabin Crew
1) Trevor Dale, Managing Director, Atrainability Ltd.
Making Memories Sticky
2) Denis Manson, Aviation Consultant, Ten Hammers
Human Factors in the Metaverse?
3) Natalie Do, Senior Director of International Expansion, ELSA Corp.
Revolutionizing Cabin Crew Training: The Role of AI in Addressing the Global Cabin Crew Talent Shortage

1245-1415  Lunch 

1415-1545  Session 3 – Issues in Training in VIP & Start-Up Operations
1) Imen Mhalla, SEP Supervisor, Presidential Flight Abu Dhabi
Issues in Training for VIP Operations
2) Fanessa Lee, Training Manager & Business Development, Flight Training Resources
Corporate Aviation Cabin Crew Training
3) Laura Khodakovskiy, Head of Inflight Customer Experience, Bonza
Challenges for a New Start-Up Post Covid

1545-1630  Coffee Break

1630-1800  Session 4 – Strategies in Managing Crew Wellness
1) Chris Smith, Trust Ambassador, Jetstar Airways / Founder, Staff On Side Corporate Engagement / Senior Lecturer, University of Southern Queensland
Aviation Mental Health: How to Embed a New ‘Situational Awareness’ Into Our Aviation Culture
2) Dr. Trang Dao, Consultant, Aviation Psychology
Training Aviation Professionals in Detection & Management of Mental Unfitness
3) Richard Muralee, Change Management Facilitator
Workshop – Self Awareness

1800-1900  Reception


Day 2 – Wednesday 30th August 2023

0900-1030  Session 5 – Contemporary Issues in Cabin Crew Training
1) Matt Friedman, CEO, The Mekong Club
Trafficking in Asia
2) Jose Alfonso, Founder/Co-Owner & Darryl Owens, Co-Owner/Curriculum Specialist, Empower Communications Group
Reality Based Training Scenarios
3) Elizabeth Simmons, PhD Student, Griffith University Aviation
Selecting and Training Effective Cabin Crew Managers/Pursers

1030-1115  Coffee Break

1115-1245  Session 6 – Competency and Evidence Based Training
1) Dr. Mizuki Urano, Regional Manager Asia Pacific, Inflight Innovations Inc. / Inflight Institute Inc.
Applying CBTA for Cabin Crew and Next Generation
2) Professor Pat Murray, University of Southern Queensland
Lessons in Moving to Evidenced Based Training
3) Norman MacLeod, Consultant, Astrom Training
CBTA and Instructor Standardisation

1245-1415  Lunch

1415-1545  Session 7 – Workshop: Strategies in De-Escalation

Jose Alfonso, Founder/Co-Owner & Darryl Owens, Co-Owner/Curriculum Specialist, Empower Communications Group
L.O.U.D.E.R. – De-Escalation Workshop

1545-1630 Coffee Break

1630-1800  Session 8 – Technology Assisting Training (all streams)
1) Denis Manson, Aviation Consultant, Ten Hammers
New Generation English Language Training for Aviation
2) Nacho Navacerrada, Sales Director, Entrol Simulators
Correct Use of XR Technologies in Aircraft Simulation Industry
3) Captain Shane Carroll, Head of Training Software COC, Airbus & Christian Delmas, Head of Airbus Worldwide Maintenance Training
Implementing XR-Enabled Solutions in Training

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