2023 Cabin Crew Conference Programme

Cabin Crew Conference Moderator: Trevor Jensen

To find out more about the APATS Cabin Crew Conference speakers click on their name.

Day 1 – Tuesday 29^th August 2023

Session 1 – Opening Remarks (all streams)
1) Blair Cowles, Asia-Pacific Regional Director, IATA
Industry Outlook
2) Subhas Menon, Director General, Association of Asia Pacific Airlines (AAPA)
Outlook for Asia Pacific
3) Captain Jean-Michel Bigarré, Founder & President, Aircraft Manufacturer Flight Training Association (AMFTA)
Update on the First Achievements

Session 2 – Engaging the Emerging Generations of Cabin Crew
1) Trevor Dale, Managing Director, Atrainability Ltd.
Making Memories Sticky
2) Denis Manson, Aviation Consultant, Ten Hammers
Human Factors in the Metaverse?
3) Natalie Do, Senior Director of International Expansion, ELSA Corp.
Revolutionizing Cabin Crew Training: The Role of AI in Addressing the Global Cabin Crew Talent Shortage

Session 3 – Issues in Training in VIP & Start-Up Operations
1) Imen Mhalla, SEP Supervisor, Presidential Flight Abu Dhabi
Issues in Training for VIP Operations
2) Fanessa Lee, Training Manager & Business Development, Flight Training Resources
Corporate Aviation Cabin Crew Training
3) Laura Khodakovskiy, Head of Inflight Customer Experience, Bonza
Challenges for a New Start-Up Post Covid

Session 4 – Strategies in Managing Crew Wellness
1) Chris Smith, Trust Ambassador, Jetstar Airways / Founder, Staff On Side Corporate Engagement / Senior Lecturer, University of Southern Queensland
Aviation Mental Health: How to Embed a New ‘Situational Awareness’ Into Our Aviation Culture
2) Dr. Trang Dao, Consultant, Aviation Psychology
Training Aviation Professionals in Detection & Management of Mental Unfitness
3) Richard Muralee, Change Management Facilitator, Grip Training & Workshops
Workshop – Self Awareness

Day 2 – Wednesday 30^th August 2023

Session 5 – Contemporary Issues in Cabin Crew Training
1) Matt Friedman, CEO, The Mekong Club
Modern Slavery and the Private Sector
2) Jose Alfonso, Founder/Co-Owner & Darryl Owens, Co-Owner/Curriculum Specialist, Empower Communications Group
Reality Based Training Scenarios
3) Elizabeth Simmons, PhD Student, Griffith University Aviation
Selecting and Training Effective Cabin Crew Managers/Pursers

Session 6 – Competency and Evidence Based Training
1) Dr. Mizuki Urano, Regional Manager Asia Pacific, Inflight Innovations Inc. / Inflight Institute Inc.
Applying CBTA for Cabin Crew and Next Generation
2) Professor Patrick Murray, University of Southern Queensland / Director, Salient
Lessons in Moving to Evidenced Based Training
3) Norman MacLeod, Consultant, Astrom Training
CBTA and Instructor Standardisation

Session 7 – Workshop: Strategies in De-Escalation
Jose Alfonso, Founder/Co-Owner & Darryl Owens, Co-Owner/Curriculum Specialist, Empower Communications Group
L.O.U.D.E.R. – De-Escalation Workshop

Session 8 – Technology Assisting Training (all streams)
1) Denis Manson, Aviation Consultant, Ten Hammers
New Generation English Language Training for Aviation
2) Nacho Navacerrada, Sales Director, Entrol Simulators
Correct Use of XR Technologies in Aircraft Simulation Industry
3) Captain Shane Carroll, Head of Training Software COC, Airbus & Christian Delmas, Head of Airbus Worldwide Maintenance Training
Implementing XR-Enabled Solutions in Training